E – H

EGM The term used to describe an Extraordinary General Meeting and is any general meeting of members other than an AGM. It is occasionally referred to as a Special General Meeting (SGM) by unincorporated charities.
Economy The absence of waste for a given output or series of outputs
Effectiveness The extent to which objectives are achieved by an organisation
Efficiency A measurement of how economically the resources of an organisation are converted to results.
EFQM A framework for continuous improvement developed by the European Foundation for Quality Management. This model allows organisations to measure how they are performing in crucial areas and to highlight where improvement is needed. This self-assessment/verifictaion tool helps the organisation to develop a programme for improved performance.
Employers’ Liability Insurance Insurance required for organisation employing staff. Under the Employers’ Liability (Compulsory Insurance) Act 1969 as amended by the Employers’ Liability (Compulsory Insurance) Regulations 1998, all employers are required to have a minimum insurance cover of £5 million for injury or disease suffered or contracted by employees whilst carrying out their duties. A certificate showing that a valid policy is in force must be prominently displayed by the employer.
Employer Supported Volunteering A way in which companies can show their sense of social responsibility by positively encouraging their staff to volunteer.
Employment Contracts Issued to staff showing the particulars of employment with an organisation. Contracts are usually for a definite period and can be terminated by giving notice in accordance with the terms and conditions of the contract or any longer period of notice required by law.
Empowerment To work with people, groups and communities in a way that builds confidence, encourages autonomy and enables them to take greater power over their lives
Equal Opportunities A commitment to ensuring an organisation does not condone discriminatory practices and is taking appropriate steps to meet your legal obligations.Equal Opportunities Policies should explicitly state the organisation’s intention to offer equal opportunities to all workers regardless of status, sex, disability, age, religion, sexual orientation or race. The scope of the equal opportunities policy should be broad, including part-time, fixed-term, casual and freelance workers. There should also be parallel but separate equal opportunities policies for volunteers – separate to avoid implying that volunteers have the same status as employees.
Ethical Investment A model used by organisations that want to ensure that their invested finances will not be used for any unethical purposes.  It is used to describe the process of investing funds in companies who make a positive contribution to society through a managed investment fund
Ethos The distinguishing values, beliefs and character of an organisation. The ethos of an organisation may determine the way it treats its staff and/or volunteers, beneficiaries, customers, environment and legal responsibilities
Evaluation Information from monitoring and feedback used to make judgments on the performance of an organisation or project.
Ex-Officio Trustee A member of a committee or board by virtue of a particular office or position held. This may be a local elected member or a funder who wants to keep in close contact with the organisation. Ex officio trustees have the same responsibilities as other charity trustees.


Family Friendly Volunteering Voluntary work which has been structured in such a way that it facilitates the participation of those with dependents and/or voluntary work which has been designed to be suitable for families
Financial Procedures Procedures designed to ensure the propriety and efficiency of the organisation’s activities. They typically include policies for the proper accounting, control and protection of the income, expenditure and assets of the organisation.
Fixed Assets Assets held for use by the organisation rather than for sale or conversion into cash, eg, fixtures and fittings, equipment, buildings.
Fixed Costs Costs which do not vary with changing activities eg, building lease costs, permanent staff wages, rates, depreciation of capital items.
Fixed Term Contract Means an employment contract that will end:

  • On the expiry of a fixed term, for example three months;
  • On the completion of a particular task, for example, to create a database;
  • On the occurrence or non-occurrence of any other specific event, for example until you move to a new office.

The Fixed-term Employees (Prevention of Less Favourable Treatment) Regulations 2002 came into force on 1st October 2002.

Focus Groups Usually small groups of people who are asked to meet to focus on one particular topic for discussion for a limited period of time.
Formal Volunteering Voluntary work undertaken through and on behalf of an organisation
Frontline Organisations Organisations working directly with the public, or particular target groups or communities.
FTE Full Time Equivalent allows for salaries and conditions for part time post to be shown at full time post equivalent values
Funders Individuals or groups who provide organisations with funding.
Fund-Raising Events Insurance Purchased to cover possible losses arising from cancellation of fund-raising events such as fetes, shows and galas due to bad weather.


GAYE A tax efficient system of charitable giving through an employers payroll system
Gift Aid A tax relief for single outright cash gifts made to charities by individuals and companies in the UK.
Governance The systems and processes concerned with ensuring the overall direction, effectiveness, supervision and accountability of an organisation.
Governing Document The document which sets out the charity’s purposes and, usually, how it is to be administered. It may be a trust deed, constitution, memorandum and articles of association, or other formal document.
Grievance Procedures The procedure which enable employees (and/or volunteers) to address any grievances they may have on a variety of factors affecting their well-being and ability to do their job effectively. These include:

  • Harassment
  • Intimidation
  • Incompetent colleagues
  • A dangerous work environment
  • A lack of resources to do their job
  • Too great a workload
  • Bullying.

Grievance procedures must comply with strict statutory requirements and care must be taken to ensure that any grievances are dealt with in accordance with these requirements

Ground rules A list of conditions mutually agreed to govern the conduct of a particular event or organisation


Hidden Agenda The different interests in a partnership or network will have different aims, and agendas for achieving them. Conflict develops from lack of understanding or disclosure. The question is: ‘What are we trying to achieve – together?’ Finding the answer usually requires a process to develop trust, projects with priorities — and recognising that communities are not uniform but include many different interests